Frequently asked questions

Choose a service on our website or app, select your city, pick a time slot where applicable, and complete checkout. You will receive confirmation and updates as a professional is assigned.

We support online payment for most services. Some long-term nursing or caregiver packages may require registration or advance payment as shown at checkout—always review the summary before paying.

The price shown at booking is what you pay for that service or package. Any add-ons or extensions are confirmed with you before they are charged.

Reschedule and cancellation rules depend on the service type and how close you are to the scheduled time. Check your booking details in the app or contact support for help with changes.

A home visit is an in-person examination at your address. Video consultation connects you with a doctor or physiotherapist remotely—useful for follow-ups, reviews, and advice when travel is not needed.

No. I Nurse is for planned, non-emergency home healthcare. For chest pain, severe bleeding, stroke symptoms, or any life-threatening emergency, call your local emergency number or go to the nearest hospital.

Same-day availability depends on your city and open slots. Quick nursing visits are often arranged within hours when capacity allows; long-term packages usually need advance scheduling.

Coverage varies by service. Set your location in the header to see available doctors, nurses, lab tests, and packages in your area.

Yes, for most clinical procedures such as injections, IV therapy, and wound care. Our team may request a valid prescription or doctor’s order before confirming the booking.

Quick nursing covers single visits for specific procedures. Long-term packages assign dedicated nurses for fixed hours over multiple days, with attendance tracking and coordinated oversight.

Caregivers support daily living—mobility, meals, hygiene, medication reminders, and companionship. Long-term caregiver packages are available for seniors and families who need ongoing support at home.

Yes. Professionals on our platform undergo verification and skill matching before assignment. We prioritize safety, training, and fit for your care requirements.

Book a test or health package, choose a collection slot, and our phlebotomist visits your address. Samples are processed through partner laboratories following standard protocols.

Reports are shared digitally when ready. You can view and download them from your account and share them with your doctor as needed.

Fasting requirements depend on the test. Package and test pages show fasting and preparation instructions—follow them for accurate results.

We work with accredited laboratory partners to maintain quality and reliability for diagnostic testing booked through I Nurse.

Doctors, nurses, and caregivers go through onboarding checks including identity verification and clinical qualification review before they can accept bookings.

For applicable services, you receive status updates and coordination through the platform so you know when to expect your visit.

Contact our support team with your booking reference. We review feedback and work with you on replacements or resolution according to our service policies.

Patient details and clinical information are handled securely and used only to deliver and coordinate your care, in line with applicable privacy practices.

You can browse services as a guest in many cases; checkout may ask you to sign in or provide contact details so we can coordinate care and send updates.

Signed-in users can view active and past bookings in the bookings section of the website or mobile app.

Use the Support page to raise a ticket, or call the number listed on our website. Our coordinators can help with booking, prescriptions, and service selection.